WELCOME CENTER COORDINATOR

LOCATION:  Crook County High School and Crook County Middle School

START DATE:  August 31, 2026

DAYS & HOURS:  8 hours per day; 180 days per year

APPLICATION DEADLINE: Open Until Filled

COMPLETE JOB DESCRIPTION

Job Title:         Welcome Center Family Support Coordinator

Work days:      As Assigned

Reports to:       Director of Special Programs

FLSA Status:     Non-Exempt                                                     

JOB SUMMARY

General Description:  Provides community support to families utilizing the Welcome Center services including, but not limited to: bi-lingual customer service, district information and orientation, district and community education program registration processes, and early childhood screening. Assist with providing a culturally inclusive and welcoming environment by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Welcome Center & District Orientation

• Greets visitors, ascertains nature of business, and directs visitor to appropriate person or programs.
• Assists patrons via telephone in making connections to staff, buildings, and/or district programs.
• Identifies common themes of customers' inquiries and recommends any necessary information sessions and/or communications to the Director of Special Programs.

Bi-Lingual Support

• Provides bi-lingual support to patrons and as needed.
• Prepares and translates correspondences as directed.
• Interprets at meetings and sessions upon request of the Director of Special Programs.
• Records school messages in language(s) other than English.
• Advises the Director of Special Programs on needed modifications or new services necessary in order to better service multi-lingual families.

Family & District Communications

• Maintains all aspects of communications for the Welcome Center including, but not limited to: mailings, reports, databases, records, forms, letters, school correspondences, attendance, memorandums, and other materials.
• Assists with advertising and other promotional materials and marketing ideas for school and District communications.

Program & Services Support

• Receives and processes registrations through a variety of available formats.
• Assists the early childhood screening process by coordinating appointments and schedules of the various stakeholders.
• Provides support for district census and enrollment.
• Maintains data related to student files, school event calendars, and other information related to Welcome Center and district needs.

Welcome Center/Community Education Support & Other

• Attend all in-services, workshops, orientation, and staff meetings.
• Maintains schedule of trainings and meetings.

Performs other work related duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) and a minimum of three years providing customer service preferred.
• Excellent organizational, grammar, and computer skills are required.
• Skill in developing and maintaining effective working relationships with supervisors, co-workers, other staff, students, and members of the public is essential for success.

LANGUAGE SKILLS:

• Ability to read, speak, and write proficiently in English and Spanish required.
• Ability to read and comprehend basic instructions, short correspondence, and memos.
• Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must have current Driver's License

OTHER SKILLS and ABILITIES:

• Proficient computer skills in word processing and data processing using programs such as word and excel
• Ability to maintain regular attendance
• Strong customer service skills
• Ability to manage and prioritize multiple tasks
• Maintain confidentiality of sensitive information
• Ability to self-direct work to meet deadlines and strive toward exceeding expectations
• Commitment to cultural competence and intercultural relations
• Native level proficiency in English and Spanish
• Commitment to professional development
• Interpersonal and communication skills, including ability to work well with others, be polite, helpful, courteous and compassionate
• Ability and willingness to follow District rules and policies
• Ability and willingness to follow directives from supervisors

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

All offers of employment are contingent upon successful completion of a pre-employment drug screening, which includes testing for THC/marijuana in accordance with policy and federal law.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Note:  This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions, or working conditions associated with the job.  This job description is not a contract of employment or a promise or guarantee of any specific terms or conditions of employment.  The school district may add to, modify, or delete any aspect of this (or the position itself) at any time as it deems advisable.

Crook County School District is An Equal Opportunity Employer

This District is an Equal Opportunity Employer and complies with provisions of the various civil rights laws including: The Fair Employment Practice Act; Title IX regulations, and Section 504 in employment and education programs and activities.  We are committed to maintaining a drug-free workplace and strictly comply with the Drug-Free Workplace Act of 1988 and the Drug-Free Schools and Communities Act amendments of 1989.  Upon request, this District will give reasonable accommodations during the application and interview process as required in accordance with the Americans with Disabilities Act of 1990.